Reliability is a top priority when selecting managed SIP services. This is because SIP services use the same IP network as other workloads, so a poor service could distract your users. Moreover, a poor service could make your business incompatible with other VoIP-enabled systems, which can lead to operational cost problems. In addition, it is also important to look for a provider with local support centers worldwide.
Plan your management strategy
Managed SIP services can provide you with multiple methods of ROI. The most obvious benefits are lower monthly rental charges and free calls between sites. However, Managed SIP can also save your company money in other ways. Managed SIP is typically deployed on your own private network, eliminating the need for the public Internet. However, SIP service performance will be heavily dependent on the performance of your network. For this reason, planning your management strategy before choosing managed SIP services is crucial.
Managed SIP services will offer you a range of features to improve your business communications. For example, Managed SIP will enable you to conduct SIP analytics, including call quality metrics, call screening, and call recording. Customers expect a near-immediate response to queries, and the data will help you anticipate their needs and avoid missed calls. In addition to helping you manage your SIP network, managed SIP services also provide you with the benefits of cloud-based communications management.
While your employees do not need to be informed about every single detail of the migration, you should be aware of when you should expect your new SIP systems to go live. In addition to regular updates, you should get set up with a test scenario for your IT team and PBX. It is vital to run through common calling scenarios and ensure that the migration goes smoothly. After thorough testing, only after all the tests have passed can you approve real-time migration.
Ensure that you have the bandwidth to handle your peak traffic volume. Inadequate bandwidth can lead to dropped calls and poor voice quality. Likewise, over-provisioning a circuit can cut into your potential savings. Therefore, make sure you analyze your traffic to determine your maximum call volume before choosing a managed SIP service. It’s also important to consider the size of SIP trunks you need and how they affect your business’s call quality.
Look for a support center with global local presence
Choose a managed VoIP service provider with a support center located globally. They can help you with all your technical needs, from installation to ongoing maintenance. Look for providers that work with Tier 1 voice carriers and have local points of presence in your region. You should avoid service providers that use least-cost routing because this compromises quality while optimizing costs. If you’re unsure of what you’re getting, consider looking for a local support center.
Managed SIP is a complex ecosystem and a provider with deep knowledge of the technology can make all the difference. They should understand its nuances and know how to fix them, as well as its scaling and troubleshooting. A good provider will be able to recognize symptoms and know which medicines are most appropriate in each situation. That expertise can mean the difference between success and failure in a complex installation.
